Delete your account and data

This page explains how to delete your Radio en Línea account, including the one you use in our mobile apps, and the personal data linked to it. The service is operated by Baja Software Lab S.A.S.

How to request it

1. From your account: sign in at clientes.radioenlinea.org, open Support and create a ticket with the subject “Delete my account”.
2. By email: write to contacto@radioenlinea.org with the subject “Delete my account”, from your account email.

To protect your account, we may ask you to confirm the request from that email or from your session.

What we delete

• Your client account: name, email, phone, address and preferences.
• Your active services are cancelled; if you have a radio station, we delete the station, its music, podcasts, image and your radio panel user.
• Images, forms and technical data you uploaded for your services.

What we keep and for how long

To meet tax and legal obligations we keep invoices, payments and accounting records for five years, with the minimum data the law requires. Stripe keeps its own payment records under its privacy policy. After that period we delete or anonymize them.

Timing

We confirm receipt of your request within 3 business days and complete the deletion within 20 business days at most. Before a station is deleted, download any files you want to keep: once deleted it cannot be recovered.

Charges and refunds

Deleting your account cancels your services and prevents future charges. Periods already paid are governed by the refunds section of the Terms of service.

If you only want to correct or limit the use of your data without deleting your account, see your rights in the Privacy policy.